jijiss Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal information collected by jijiss Casino ("jijiss", "we", "us", or "our") through the website located at jijiss.cam (the "Website") and all related services (collectively, the "Services"). This policy describes our practices concerning the collection, use, disclosure, retention, and protection of your personal data.

jijiss Casino is the data controller responsible for your personal information. We are committed to processing your data in accordance with the Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations, and applicable National Privacy Commission circulars and issuances.

By accessing or using the Services, creating an account, or providing personal information to jijiss, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this Privacy Policy, you must immediately discontinue use of the Services.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be communicated through prominent notice on the Website or via email to registered users. Your continued use of the Services after such notification constitutes acceptance of the revised Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

When you register for a jijiss account or use our Services, we collect the following categories of personal information that you voluntarily provide:

• Account Information: Full name, date of birth, email address, mobile phone number, username, password, and security questions;
• Identity Verification Data: Government-issued identification documents (e.g., passport, driver's license, national ID, voter's ID), proof of address documents, and photographs or scans of identification documents;
• Financial Information: Payment method details (GCash number, Maya account, bank account information, credit/debit card numbers), transaction history, deposit and withdrawal records;
• Communication Data: Information contained in your communications with our customer support team, including emails, live chat transcripts, and phone call recordings;
• Verification Documents: Utility bills, bank statements, payslips, or other documents provided to verify your identity, age, or address.

2.2 Information Collected Automatically

When you access and use the jijiss Website and Services, we automatically collect certain technical and usage information, including:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, device identifiers;
• Usage Data: Pages visited, time spent on pages, clickstream data, referring URLs, exit pages, date and time of access;
• Gaming Activity: Games played, bets placed, winnings and losses, bonus usage, gaming patterns and preferences;
• Location Data: IP-based geolocation information to verify you are accessing our Services from within the Philippines;
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, pixel tags, and similar technologies (see Section 9 for details).

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors (GCash, Maya, banks) providing transaction verification and fraud prevention data;
• Identity verification services confirming your identity and age;
• Credit reference agencies providing information relevant to fraud prevention;
• Social media platforms if you choose to link your social media accounts;
• Affiliate partners if you were referred to jijiss through their channels.

3. How We Use Your Personal Information

jijiss collects and processes your personal information for the following legitimate purposes:

3.1 Account and Service Management

• Create and manage your jijiss account;
• Process registrations and authenticate your identity;
• Provide access to gaming services, process bets, and manage game outcomes;
• Process deposits, withdrawals, and other financial transactions;
• Maintain accurate records of your gaming activity and transaction history;
• Communicate with you regarding your account, transactions, and Services.

3.2 Legal and Regulatory Compliance

• Verify your age and ensure you are at least 21 years old;
• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations;
• Verify your identity, address, and payment method ownership;
• Comply with gaming regulations, tax reporting requirements, and other legal obligations;
• Respond to lawful requests from regulatory authorities, law enforcement, or courts;
• Maintain records as required by Philippine gaming and data protection laws.

3.3 Fraud Prevention and Security

• Detect, prevent, and investigate fraudulent activities, cheating, and prohibited conduct;
• Monitor gaming patterns to identify suspicious behavior or bonus abuse;
• Protect the security and integrity of our Services and systems;
• Prevent unauthorized access to accounts and protect against identity theft;
• Enforce our Terms and Conditions and other policies.

3.4 Service Improvement and Personalization

• Analyze usage patterns to improve Website functionality and user experience;
• Personalize content, game recommendations, and promotional offers based on your preferences;
• Develop new features, products, and services;
• Conduct market research and analyze gaming trends;
• Test and optimize our Services for better performance.

3.5 Marketing and Communications

• Send promotional emails, SMS messages, and push notifications about bonuses, promotions, and new games (subject to your consent and preferences);
• Provide customer support and respond to your inquiries;
• Send transactional communications regarding your account, deposits, withdrawals, and gaming activity;
• Notify you of important changes to our Services, policies, or terms.

3.6 Responsible Gaming

• Monitor gaming behavior to identify signs of problem gambling;
• Implement and enforce deposit limits, loss limits, and self-exclusion requests;
• Provide access to responsible gaming tools and resources;
• Prevent underage gambling and protect vulnerable players.

4. Legal Basis for Processing Personal Data

Under Philippine data protection law, we process your personal information based on the following legal grounds:

• Consent: You have provided explicit consent for specific processing activities, such as receiving marketing communications or using optional features;
• Contract Performance: Processing is necessary to perform our contract with you (the Terms and Conditions) and provide the Services you have requested;
• Legal Obligation: Processing is required to comply with Philippine laws and regulations, including gaming regulations, tax laws, and anti-money laundering requirements;
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, service improvement, and security, provided these interests do not override your fundamental rights and freedoms;
• Vital Interests: Processing is necessary to protect your vital interests or those of another person, such as in emergency situations.

5. How We Share Your Personal Information

jijiss does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients in limited circumstances:

5.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who perform services on our behalf, including:

• Payment processors (GCash, Maya, banks) for processing deposits and withdrawals;
• Identity verification services for KYC and age verification;
• Cloud hosting and IT infrastructure providers;
• Customer support platforms and communication tools;
• Marketing and analytics service providers;
• Fraud prevention and security services.

These service providers are contractually bound to protect your data and use it only for the specific purposes we authorize. They are required to comply with applicable data protection laws.

5.2 Regulatory and Law Enforcement Authorities

We may disclose your personal information to regulatory bodies, law enforcement agencies, courts, or other governmental authorities when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, or subpoenas;
• Respond to lawful requests from PAGCOR, the National Privacy Commission, or other regulatory authorities;
• Prevent, detect, or investigate suspected criminal activity, fraud, or violations of our Terms;
• Protect the rights, property, or safety of jijiss, our users, or the public;
• Enforce our legal rights or defend against legal claims.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring or successor entity. We will notify you of any such transfer and any choices you may have regarding your personal information.

5.4 With Your Consent

We may share your information with other third parties when we have your explicit consent to do so.

6. Data Security Measures

jijiss implements comprehensive technical, organizational, and administrative security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

6.1 Technical Safeguards

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption, the same standard used by major financial institutions;
• Secure Storage: Personal data is stored on secure servers with restricted access, firewalls, and intrusion detection systems;
• Access Controls: Multi-factor authentication and role-based access controls limit employee access to personal data on a need-to-know basis;
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential risks;
• Secure Payment Processing: Payment card data is processed in compliance with PCI DSS standards and is never stored on our servers.

6.2 Organizational Safeguards

• Employee training on data protection and information security best practices;
• Strict confidentiality agreements for all employees and contractors with access to personal data;
• Data breach response procedures and incident management protocols;
• Regular review and updating of security policies and procedures.

6.3 Your Responsibility

While we implement robust security measures, you are also responsible for protecting your account. You should:

• Choose a strong, unique password and keep it confidential;
• Enable two-factor authentication if available;
• Never share your login credentials with others;
• Log out after each session, especially on shared devices;
• Notify us immediately if you suspect unauthorized access to your account.

Despite our best efforts, no security system is completely impenetrable. We cannot guarantee absolute security of your personal information. If you have reason to believe that your account security has been compromised, contact us immediately.

7. Data Retention and Deletion

jijiss retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

7.1 Retention Periods

• Active Accounts: While your account remains active, we retain your personal information to provide Services and comply with ongoing legal obligations;
• Closed Accounts: After account closure, we retain certain information for up to 7 years to comply with Philippine gaming regulations, tax laws, and anti-money laundering requirements;
• Transaction Records: Financial transaction records are retained for at least 5 years as required by anti-money laundering laws;
• Identity Verification Documents: KYC documents are retained for the duration required by regulatory authorities, typically 5-7 years after account closure;
• Marketing Communications: If you unsubscribe from marketing communications, we will retain only the minimum information necessary to honor your opt-out preference;
• Legal Claims: If personal information is relevant to a legal claim or investigation, we may retain it until the matter is resolved.

7.2 Data Deletion

After the applicable retention period expires and we no longer have a legitimate need to retain your personal information, we will securely delete or anonymize your data in accordance with our data retention schedule and applicable laws. Anonymized data that cannot identify you may be retained indefinitely for statistical and analytical purposes.

8. Your Data Protection Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request access to the personal information we hold about you. You may request a copy of your data in a commonly used electronic format.

8.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings.

8.3 Right to Erasure

You have the right to request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or if you withdraw consent. This right is subject to our legal obligations to retain certain data.

8.4 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes or when processing is based on legitimate interests. You can opt out of marketing communications at any time.

8.5 Right to Restriction of Processing

You have the right to request restriction of processing your personal information in certain circumstances, such as when you contest the accuracy of the data or object to processing.

8.6 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit it to another data controller where technically feasible.

8.7 Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.

8.8 Right to Lodge a Complaint

You have the right to lodge a complaint with the National Privacy Commission if you believe we have violated your data protection rights.

8.9 Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 12. We will respond to your request within the timeframe required by Philippine law, typically within 15 days. We may need to verify your identity before processing your request.

9. Cookies and Tracking Technologies

jijiss uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content.

9.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently and provide information to website owners.

9.2 Types of Cookies We Use

• Essential Cookies: Necessary for the Website to function properly, including authentication, security, and session management. These cookies cannot be disabled;
• Performance Cookies: Collect information about how you use the Website, such as pages visited and errors encountered, to help us improve performance;
• Functional Cookies: Remember your preferences and choices to provide enhanced, personalized features;
• Marketing Cookies: Track your browsing activity to deliver relevant advertisements and measure advertising effectiveness.

9.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you disable essential cookies, some features of the Website may not function properly. For more information about managing cookies, visit your browser's help pages.

10. Third-Party Websites and Services

The jijiss Website may contain links to third-party websites, services, or applications that are not owned or controlled by jijiss. This Privacy Policy applies only to information collected by jijiss. We are not responsible for the privacy practices of third-party websites or services.

When you click on third-party links or use third-party services (such as payment processors or social media platforms), you will be subject to their respective privacy policies. We encourage you to read the privacy policies of any third-party websites or services before providing them with personal information.

11. Children's Privacy

jijiss Services are intended exclusively for individuals who are at least 21 years of age. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete such information from our systems.

If you are a parent or guardian and believe that your child under 21 has provided personal information to jijiss, please contact us immediately so we can take appropriate action.

12. Contact Information and Complaints

If you have questions, concerns, or complaints regarding this Privacy Policy or our data processing practices, or if you wish to exercise your data protection rights, please contact our Data Protection Officer:

jijiss Casino - Data Protection Officer
Email: [email protected]
Subject Line: Data Protection Inquiry

We will investigate and respond to your inquiry within 15 days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:

National Privacy Commission
Website: www.privacy.gov.ph
Email: [email protected]
Hotline: (02) 8234-2228

13. Changes to This Privacy Policy

jijiss reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this policy;
• Display a prominent notice on the Website homepage;
• Send email notification to registered users;
• Require your explicit consent if required by law.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of the Services after we publish or send a notice about changes to this Privacy Policy constitutes your acceptance of the updated policy.